Delivery & returns
We always aim to despatch orders as soon as possible and generally on the day following receipt of the order. Most orders will be sent via Royal Mail which normally takes between one and three days, however we do ask you to allow three to five working days. Some orders may be sent via courier, with either method (Royal Mail or courier) someone will need to be at the address to take receipt of the delivery due to the size of most of the products, as they will not fit through a letterbox. You can choose a different delivery address to your billing address (for example a work address) if you are not likely to be home to receive the package. You can select the appropriate addresses during checkout.
UK Standard Delivery
Standard delivery is charged at £4.95 for most products and £6.95 for larger or heavier items. Every product has clear delivery details so that you can see what the cost will be.
UK Next Day Delivery
UK next day delivery is charged at an additional £2.99 to our standard delivery. For example if standard delivery is £4.95 you will be charged an additional £2.99 to upgrade to next day (total £7.94). This service is available on orders placed Monday – Friday before 12 noon. Next day orders received after 12 noon will be sent the following day for delivery the day after (e.g. if an order is placed after 12 noon on Tuesday it will be sent on Wednesday for delivery on Thursday). Next day orders received Saturday – Sunday will be despatched on Monday for delivery next working day (Tuesday).
EU Deliveries are charged at £7.43 for most products and £10.43 for larger or heavier items and are despatched via Royal Mail. We aim to despatch goods on the day following receipt of order. Parcels are despatched via Airmail which normally takes between three and five working days depending on your location (but please allow five to seven working days)
Rest of the World Deliveries
Rest of World Deliveries are charged at £12.38 for most products and £17.38 for larger or heavier items and are despatched via Royal Mail. We aim to despatch goods on the day following receipt of order. Parcels are despatched via Airmail which normally takes between three and five working days depending on your location (but please allow seven to ten working days).
Wherever you are in the world, we will do our best to ensure that your parcel reaches you as quickly as possible, in the best possible condition. Royal Mail advises that "Loss claims should not be submitted until after 15 working days after the due delivery date for items going to the UK (or 20 working days after the due delivery date for items going to Europe and after 25 working days for Rest of the World)". Therefore in the unlikely event that your parcel goes missing, we are unable to replace the item until after this period has elapsed.
In the unlikely event that you receive a faulty item or you wish to return an item for a refund or exchange please return it to us within 14 days of purchase. We ask that you take good care of the goods as any item returned must be in a re-saleable condition. Please contact us before returning any products.
Refunds will be made to the payment card used to make the original purchase. Please allow 14 days for your refund to be credited to your account. Postage on returns is payable by the customer as we do not operate a free returns service. Postage/delivery charges are direct costs and are non-refundable.